Mercedes-Benz Australia has announced it will offer a permanent five-year warranty from 1 April 2020.
The new warranty coverage replaces the three-year structure and applies to all cars, vans and utes including Mercedes-AMG models and EQC variants.
Private buyers will get unlimited kilometre coverage during the five years, while cars used for commercial applications – for example, a taxi or ride share vehicle – will be covered by a five-year/200,000km warranty.
The supply of complimentary Roadside Assistance will be extended to five years for cars, vans and utes, whether the vehicle is used for private or commercial purposes.
A grace period will apply to purchasers of new Mercedes-Benz vehicles before 1 April, with the implementation of the new warranty structure to be backdated to include vehicles sold on or after 1 March 2020.
Mercedes-Benz CEO and Managing Director, Horst von Sanden, said introducing a standard five-year manufacturer’s warranty reinforced the company’s enduring commitment to enhancing the customer ownership experience.
“With a five-year manufacturer’s warranty across our entire Cars and Vans range supported by our existing Capped Price Servicing and Service Plan portfolio, customers can have increased flexibility and certainty throughout their journey with Mercedes-Benz,” he said.
This move makes Mercedes-Benz the first of the German premium marques to move beyond three-year warranty coverage. BMW and Audi are on record as being content with their current warranty provisions, however, this move will have them rethinking their position.
Over the past three years, the majority of mainstream brands have moved to five-year warranty coverage. Kia and SsangYong have gone further with a seven-year plan.
Amongst the premium brands, Lexus offers four-years with a 100,000km cap, while newcomer Genesis offers five years.
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